FAQ
The Watch Configurator will, within one year from date of purchase, repair or replace the watch if it has a manufacturing defect. This Warranty does not cover damage resulting from accidents or misuse.
For the Warranty to be valid, it must be stamped/signed by The Watch Configurator or by an approved The Watch Configurator dealer.
Extra custom requests are only available for the all models. Please first purchase your watch on our site and follow the below steps:
1. Start customizing your watch on our customizer
2. Fill in the form in the contact : https://thewatchconfigurator.com/contact-us/ with your order number that you’ll receive per mail
Tell us what add-on customizations that you want to do:
Simple Custom Dial – CHF 100 per print
You can choose to position the artwork above 6 or below 12 o’clock position.
3. We will be in touch by email after your purchase to get your idea and necessary artwork materials. You can sketch it roughly on a piece of paper and photograph it to communicate your dial design
4. In 4-5 working days, we will revert a final design for you to approve. You can make changes once
5. Once design is confirmed, we will issue a separate invoice for the extra charges.
6. Usually, the production time of a standard customized watch is 20 working days. For hyper customized watch. production time varies case by case, depending on complexity.
If you have any questions regarding custom services, please email us directly to: info@masteroftime.ch
We ship you watch in its own unique packaging within a shipping cardboard shipping box. Within few hours after your purchases during working days. Shipping is free. VAT and custom fees are not included and might vary depending on the adresse it is shipped to.